Track source interaction for organization transactions

We use URL source codes/UTM codes to track which campaign/segment/medium donations come in from. This is successful in regular/non-org. transactions and available in the "Source" field of transaction reporting, however, organization gifts 'lose' the souce and is not reportable. I submitted a ticket with Blackbaud support to confirm this, with the following response:


Our internal team reviewed this issue and it appears that this would be a feature request to expand the types of interactions that can capture the source code. A regular donation captures the interaction source. The organization donation is a different type of interaction and does not capture the interaction source.

  • Elyssa B
  • Mar 20 2023
Area of the Product Reporting
Org/Company Name houston food bank
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