Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect please contact Support.

Track source interaction for organization transactions

We use URL source codes/UTM codes to track which campaign/segment/medium donations come in from. This is successful in regular/non-org. transactions and available in the "Source" field of transaction reporting, however, organization gifts 'lose' the souce and is not reportable. I submitted a ticket with Blackbaud support to confirm this, with the following response:

Our internal team reviewed this issue and it appears that this would be a feature request to expand the types of interactions that can capture the source code. A regular donation captures the interaction source. The organization donation is a different type of interaction and does not capture the interaction source.

  • Elyssa B
  • Mar 20 2023
Area of the Product Reporting
Org/Company Name houston food bank
  • Attach files

Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2019 Blackbaud, Inc. All Rights Reserved