Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect please contact Support.

Offer different lapsed settings for annual sustainers

With more organizations acquiring annual sustainers, offer new settings for managing their lapsed donations. For example, if your site settings allow for 3 intervals of failed payment attempts (DON_RECURRING_PLEDGE_MAX_FAILURES) before being switched to canceled, that means annual sustainers could be in a lapsed state for 3 years. It would be helpful if we had the option to shorten this window of time, such as trying for 3 months after the first failing payment.

Similar issues arise for quarterly sustainers.

  • Sarah Robie
  • Jun 27 2022
Area of the Product Donations
Org/Company Name WWF
  • Attach files

Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2019 Blackbaud, Inc. All Rights Reserved