Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Allow customization to timing AND frequency of the Failed Sustaining Gift Auto Responder

To allow for better performance with the BBMS Credit Card updater, please allow us to adjust after which failed attempts the Failed Sustaining Gift Auto Responder is sent to our donors.

For example, the gift fails on attempt #1. The BBMS CCU tries to update the cc info.

IF it should update the info, let's not send our donors the autoresponder at all. BUT, if the BBMS CCU does not get an update, can we set LO to send the autoresponder at that time?

I want us to work smarter not harder, please. Thanks!!

  • Amanda Carter
  • Feb 12 2021
Area of the Product Donations
Org/Company Name Outreach International
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