Allow customization to timing AND frequency of the Failed Sustaining Gift Auto Responder

To allow for better performance with the BBMS Credit Card updater, please allow us to adjust after which failed attempts the Failed Sustaining Gift Auto Responder is sent to our donors.


For example, the gift fails on attempt #1. The BBMS CCU tries to update the cc info.

IF it should update the info, let's not send our donors the autoresponder at all. BUT, if the BBMS CCU does not get an update, can we set LO to send the autoresponder at that time?


I want us to work smarter not harder, please. Thanks!!

  • Amanda Carter
  • Feb 12 2021
Area of the Product Donations
Org/Company Name Outreach International
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