The need to update billing type information occurs daily. One of the adjustment we face is modifying the billing type from credit card processed through BBMS to ACH processed through iATS. Currently, we are required to cancel the credit card sustaining gift and recreate a new sustaining gift with payment type of ACH. However, if the sustaining gift has already been processed for the current month, we can not update the new payment type until the upcoming month. This process has caused double processing for the member and the staff has forgotten to create the new sustaining gift the following month. The ability to defer the initial payment would eliminate time and trouble we currently are facing with this process. Thank you for the consideration!
Area of the Product | Payments |
Org/Company Name | Public Broadcasting Atlanta |