Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
The need to update billing type information occurs daily. One of the adjustment we face is modifying the billing type from credit card processed through BBMS to ACH processed through iATS. Currently, we are required to cancel the credit card sustaining gift and recreate a new sustaining gift with payment type of ACH. However, if the sustaining gift has already been processed for the current month, we can not update the new payment type until the upcoming month. This process has caused double processing for the member and the staff has forgotten to create the new sustaining gift the following month. The ability to defer the initial payment would eliminate time and trouble we currently are facing with this process. Thank you for the consideration!
|Area of the Product||Payments|
|Org/Company Name||Public Broadcasting Atlanta|