When you're adding a participant in Teamraiser, and you search for the constituent first and find it, it populates all the fields in front of you on the participant registration screen. If any of the information that auto populates in those fields is outdated, you can't edit it there, otherwise a new constituent record will be created. You have to register the participant with the old info, then go to constituent records, find the record and update it there. You should be able to update the constituent info right on that screen, without leaving it.
Area of the Product | TeamRaiser |
Org/Company Name | South Shore Health System |
This would be so helpful - our organization just globally changed our email domain so have about 5,000 registrants at events who are trying to update their emails and aren't receiving emails from TeamRaiser (ie. their confirmation for registration) since the email address doesn't update through the registration flow.