Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Allow support tickets to be updated by responding to the email notification instead of having to log into the support portal.

All Support Case notifications, state, "As with all case notifications, please do not reply to this email, but use the link embedded above." However, when you click on the link above, you are taken to the support page listing all of your cases instead of the case to which you received an update.  It would be much easier to either be able to just reply to the message and have the reply create a new case comment or to at least have the support link go to the specific ticket to which the email refers.

  • Karin Rockwin
  • Apr 27 2016
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  • Admin
    Ken Cantu commented
    May 17, 2016 18:47

    This is a non Luminate platform feature enhancement but I will pass your idea on to our Support management.

    Thanks!

    Ken

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