After spending an hour with your Help rep I can now run a very simple report. This cost you a lot of money! The reason is that your field names are so unintuitive that reporting is a nightmare. I think you should have a drop down built into Convio for the fields that explains what they mean so you can pick the right one for a report. See Chat from:time and  01/02/2015 01:35:46 PM 01/02/2015 02:34:07 PM https://ssl.salesforce.com/apex/BLKBCustomerPortalMain