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Allow the "Send Copy to Sender" function for Donation Form eCards to be sent on the actual send date to the recipient, rather than immediately. Or create a function to notify the donor when/that the eCard has been sent.
This "Send Copy to Sender" eCard function sends a copy of the eCard immediately (upon creation), regardless of when the send date to the recipient is. This is not really helpful for the donor and does not give them comfort that the email will actu...0
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Offer more back-end functionality with e-cards
The current e-card functionality has severe limitations and has frustrated us and angered our donors in the past. People are not perfect and we've encountered issues where the e-card was sent to a mistyped email, or scheduled for the wrong date, o...1
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Old AW- Allow recommenders to view which opportunity they are submitting letters for
If a recommender receives more than one recommendation request from the same student, they are not able to see which opportunity they are recommending for. This may be a small detail, but it would allow recommenders to address each scholarship com...0
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allow admins to view or edit site-wide recurring payment retry settings
This should at least be viewable to users so we know what we're doing or what changes to request without having to wait for chat or email support.0
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Allow more than 10 options for Upsells
Upsells should not be limited to 10 options. Our organization offers t-shirts as an upsell and we provide t-shirts to toddlers, children and adults. T-shirt sizes range from 2T - Adult 3XL (13 sizes). With only 10 options in 1 upsell, this forces ...0
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separate regenerate receipt permission under Transactions
We have staff who should be able to view and send a receipt to donors, but we don't want them to be able to change/generate new receipts.5
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Create a more robust way to set up automated welcome email campaigns.
Blackbaud offers many classes on the importance of automated welcome emails, and also on their design, but actually setting one up in Luminate inevitably feels "hacky". The next 2 paragraphs detail our current problematic workflow - so please skip...0
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update the responsive site for mobile apps
While the mobile app is great for viewing the websites on your phone, not everyone sees the "View More" button and don't know that there is more content on the page. Please consider showing the entire Greeting page and encouraging us to minimize t...0
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Set the surveys to have arrows to re-order the questions rather than typing in the order number
Setting up surveys is a massive pain when you have to type in the question order number, it never seems to go to the right spot. Either having drag and drop for the question order or adding the little up and down arrows (like the donation level on...0
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change platform so that typing in emails keeps session active.
Not ideal that while I'm working on our newsletter that takes quite a while to create that I'm repeatedly getting session logout message. I am actively working in Luminate and I'm getting this message.0